CANCELLATION POLICY BELA NOVA S.A.S

Any cancellation of a Bela Nova S.A.S. reservation will be subject to the conditions described below. If you need to modify or cancel your reservation, please contact us directly through the Contact Us option.

15 days before the date: – Full refund of accommodation fees, minus administrative discounts.
8 Days before the date: – 50% reimbursement of accommodation fees, minus administrative discounts.
Less than 8 days before the date: – No refunds apply.

– Administrative discounts correspond to 10% of the reservation’s total value
– Accommodation rates (the total value per night) are reimbursable under certain circumstances, as indicated below:

  • To obtain a full refund of accommodation fees, minus the administrative discounts, the cancellation must be made at least 15 full days before the established check-in time (or 15:00, if it has not been specified) of the day in which the reservation begins.
  • In order to receive a 50% refund of the accommodation fees minus the administrative discounts, the cancellation must be made at least 8 full days before the established check-in time (or 15:00 if it has not been specified) of the day on which the reservation begins. Otherwise, a refund will not apply. For example, if the reservation begins on Friday, you would have until 3 pm of the previous Thursday (one week before) to cancel the reservation.
  • If the cancellation is done less than 8 days in advance, no refund will be applicable; likewise, if the guest decides to end their stay before the reservation ends, the remaining nights will not be reimbursable.